Refund & Exchange Policy

Last updated: June 27, 2025

Effective for all design and print services offered by Kreative Palace

At Kreative Palace, we’re committed to providing high-quality, custom-crafted design and print solutions that help your brand stand out. Each project is handled with care, creativity, and professionalism to ensure you receive results you’ll love.

Because of the personalized nature of our services, we maintain the following refund and exchange policy:

All Sales Are Final

Once your order is placed and any design work has begun, all sales are considered final. This applies to all services, including but not limited to:

  • Logo Design
  • Website Design
  • Flyers, Posters & Graphic Design
  • T-Shirt & Sticker Design
  • Book Covers & Custom Prints
  • Print + Design Packages

We do not offer refunds, returns, or exchanges once creative work has started or files have been delivered.

Our Quality Commitment

We take the time to understand your vision, offer professional input, and include revision rounds to ensure you’re happy with the final outcome. Whether it’s a logo, website, or print material, we work with you closely to meet your expectations.

Cancellation Before Work Begins

If you request to cancel your order before any design or setup work has begun, you may be eligible for a partial refund, minus administrative or processing fees. This is handled case-by-case and is not guaranteed.

Please Review Carefully Before Approval

For all design services, you’ll be asked to approve the final files before delivery or printing. Please double-check all:

  • Names and spelling
  • Dates, contact info, and URLs
  • Brand colors, logos, and content

Once approved, we are not responsible for errors or changes that were not mentioned prior to final approval.

Print Orders Are Non-Returnable

For any services that include physical printing, once your files are approved and sent to production, we cannot cancel, refund, or reprint orders due to errors approved by the customer. Please review all files carefully before confirming.

Questions?

We’re here to help! If you have any concerns about your order before we begin, please feel free to contact us at hello@kreativepalace.com. We’ll be happy to guide you through the process.

Thank you for choosing Kreative Palace.

We’re proud to deliver work that’s thoughtful, original, and designed with your success in mind.